All questions related to your profile and managing it

• How can I change my password? 417
• I play in several clubs, can I have a single login? 257
• I have a single account across several clubs, how do I choose which club to display? 187
• A family member wants to become a member, can I add them? 150
• How do I book for a family member? 20
• I've lost my password. How can I recover it? 235
• How do I change my profile photo and information? 21
• I have several accounts: how do I merge them into a single login? 16
• How do I change the site language? 10
• How do I set my personal access code? 15
• My data: download, leave the club, delete my account 14
• How do I become a club member online? 29

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 152
• Why are some cells pink on the board? 375
• How can I make a booking 952
• How can I book with a guest? 245
• How can I edit a booking? 190
• How can I delete a booking? 294
• All courts are occupied. Can I join the waiting list? 75
• What payment methods are available to me for a booking? 91
• How to create an open booking 51
• How to join an open match 49
• Where can I find the court access code (door code)? 14
• How do I withdraw from an open match? 19
• How do I view my booking history? 28
• How do I see the weekly schedule? 19
• How do I find and book at another club? 19

How do I register for a camp or a school?

• Sign up for a tennis lesson 117

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 27
• How do I pay for a booking with my wallet? 18
• How do I split the payment with my partner? 15
• How do I use my restaurant vouchers? 13
• How do I view and pay my invoices? 14
• How do I download my certificates? 15
• How do I send money from my wallet to another member? 23

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 29
• How do I join my club's WhatsApp groups? 35
• How do I take part in the Défi-Plugin (challenge tournament)? 10
• Défi-Plugin: I played without creating the match, how do I enter the score? 12

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 8
• How do I turn on dark mode? 9
• How do I install the Plugin.ch mobile app? 21
• How do I choose the notifications I receive on my phone? 15
• Where can I find the messages sent by my club? 2

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 8
• The administration home page 11

• Manage access 38
• Manage membership cards 32
• Manage clubhouse 14
• Manage restaurant credit 12
• Manage email sending 14
• Manage invoicing 13
• Manage member groups 17
• Manage registrations 18
• Manage special days 12
• Manage offers 10
• Manage online payments 25
• Manage billing regions 26
• Manage the club manager 13
• Manage challenge tournaments 13
• Manage RFID validation 16
• Manage general settings 14
• Setting up the accounts (general ledger) 22
• Configure EBICS: connect Plugin.ch to your bank 10
• Gate access log 9
• Manage multiple buildings 11

• Create a new court 35
• Manage court groups 33
• Manage booking periods 50
• Manage court usage 39
• List, edit, or delete a court 35
• Manage sports 3
• Close courts 11

• Create a new season 18
• Edit or delete a season 39
• Open the winter season by copying last season 17
• Link a sport to a season 19

• Manage recurrence authorizations 28
• Manage restrictions 20
• Manage subscription type 38
• Create booking prices: per session or per season 15
• Check rates with the rate grid 12
• Manage non-member and pay-as-you-go deductions 19
• Booking without a subscription: the guest subscription 24

• Create an item 15
• Assign an item to a member 25
• Edit or delete an item 28
• Delete an item assigned to a member 34
• Import linked items from Excel 13

• Display the member list 30
• Create a new member 50
• View a member's detailed information 18
• Display a member's operational data 31
• Manage member subscriptions 35
• Import member data 33
• Print member cards 21
• Print and export the member list 19
• Charge an item to a member or a group 22
• Link a member to a group 27
• Edit and delete a member 24
• Search for a member 14
• Managing duplicates: merging two profiles 14
• Managing units to be deducted: personalised hours and non-members 9
• Manage Swiss Tennis licenses 18
• Topping up a member's wallet 16
• Find and reactivate a removed member 11
• Issue a certificate for a member 10
• Managing families 12
• Handling erasure requests (GDPR) 11

• Add a new sponsor 26
• Invoice sponsors 23
• Re-invoice sponsors 10

• Assign and remove a role 27
• Roles and access: create and edit a role 12

• Gérer son école de tennis : la marche à suivre 17
• Activating the Lessons module 26
• Creating lesson items 27
• Create, edit, and delete a lesson 34
• Manage lesson groups 23
• Manage lesson enrollments 37
• Prerequisite 33
• Invoice and reminder texts 22
• Teachers' schedule 13
• Grouped payments of registrations (basket) 9
• Change the rate of a registration 41
• Copy a lesson for the next season 8
• Changements en cours de saison 16
• Cancel or make up a lesson 19
• Ce que fait le prof 7
• Prix, membres et non-membres 17
• Paiement en ligne et facturation 21
• N° AVS et export Jeunesse et Sport 27
• Questions fréquentes sur les cours 26
• Résoudre les conflits de planning 10
• Proposer des créneaux de préférence 19
• Placer les élèves automatiquement 31
• Envoyer son planning à un professeur 20
• Préparer le planning de la semaine 27
• Reprendre les groupes de la saison passée 10

• Complete management of equipment rental 19

• Find old invoice groups (archives) 21
• Invoice considerations and display 13
• Create invoices 21
• Send invoices by email 22
• Manage payment reminders 16
• Print invoices 11
• List and search invoices 36
• Edit and delete invoices 32
• Invoicing a membership fee or an item: what's the difference? 19
• Automatic reminders for e-mail invoices 8
• Keeping the accounts with the general ledger 6
• Manage family discounts 10
• Import accounts from Excel 10
• Carry an overpayment over to the next invoice 14
• How invoice dates are calculated 8
• Annuler une facture ou une ligne déjà comptabilisée 18
• Transit accounts for online payments 11
• Cancel a reminder and go back to the original invoice 14
• Invoicing guests (non-member hours) for the season 5

• List of bank payments 14
• Processing via bank files 41
• Process a manual payment 19

• Process installments 19

• Managing bookings in the schedule 50
• Configure and use open matches 24
• Manage the set times 6
• Create a promo code and use it 11
• Refund a fixed-hour session that was released and taken again 26
• Moving a booking and creating a recurrence in the schedule 18
• Creating and managing recurrences 10
• The weekly view and the all-sports view 36
• The cash journal and the history of a booking 9
• Manage cash register prices 7
• Offering items with a booking 10
• Deleted bookings and deletion records 11
• Replace a player on a fixed hour 20
• A fixed hour cannot be added: nothing is displayed 23

• Manage automatic emails 21
• Sending bulk emails 17
• Manage messages 21
• History of sent emails 20
• Writing an e-mail with the editor 33
• Birthday and inactive member e-mails 8

• Manage challenge tournaments 14

• Enable partner search 45

• The statistics dashboard 27
• Invoicing bookings from the statistics 23

• Access the program 36
• Booking by a member 39

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 24
• Managing registrations (administrator) 26
• Managing groups and the schedule 36
• Tennis lesson invoicing 33
• Invoicing check and Youth and Sport export 17

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 28
• Adding and editing an employee 9
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 8
• Entering a compensated absence (army, maternity, illness, accident) 21
• The 13th salary and holidays for hourly employees 22
• Paying salaries and reconciling them with the bank 20
• Correcting an approved payslip 13
• Salary certificates and annual lists 16

You'll find all the questions about booking without an account

• How can I book if I don't have an account 860
• Where can I find available courts in my area? 117
• How can I edit/cancel my booking if I don't have an account? 144